mts-iss.com Blog

Ensuring that the video surveillance system is working properly and available when it really counts is about more than deploying for high availability, it is about checking that the systems and applications are functioning properly.

MTS-ISS is taking a proactive approach to this need by providing all of their customers with 24×7 system monitoring.

MTS has developed a centralized monitoring and management service for all of their customer installations. The real-time dashboard provides at-a-glance status of network, server, and security applications for all their customers.

Key metrics for availability and performance are tracked and used for identifying problems; information is then aggregated into monthly reports.

Significant events can be organized by many parameters including geography, customer, or device type.

The support team receives critical alerts via email and text messaging to increase response time that affect customer systems.

Customers who purchase a maintenance plan can opt to receive critical system-affecting alerts to their email and/or monthly availability reports for their servers and video applications.

This new value-added support service is one more great reason to allow MTS-ISS to design, install, and maintain your video surveillance & access control systems.
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